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Contact us

New Zealand railway emergency line

0800 808 400

use this number for level crossing emergencies, blocked railway lines, damaged overhead wires, faulty alarms or barrier arms


Other useful contacts

Email

Email us about any issues or problems

0800 801 070 (national) 0064 4 498 3000 (international)

General enquiries

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Address Level 3, 8-14 Stanley St,
Auckland 1010,
New Zealand

Wellington Level 4, Wellington Railway Station
Bunny Street
New Zealand

Private Bag 92 138
Victoria Street West
Auckland 1142
New Zealand

P O Box 593
Wellington 6140

email: kiwirail@kiwirail.co.nz


0800 351 351

KiwiRail Freight

All queries relating to the movement of freight by rail and ferry

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Address Level 3, 8-14 Stanley St,
Auckland 1010,
New Zealand

Fax 0064 9 487 0117

Web www.kiwirailfreight.co.nz

Iain Hill, General Manager


0800 802 802

Interislander

All queries relating to the Interislander ferry services and schedules

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Address Level 7
109 Featherston Street
Wellington
New Zealand

Web www.interislander.co.nz

Thomas Davis, General Manager Ph +64 4 498 2084

Wellington Terminal Aotea Quay
Wellington
04 815 9617

Picton Terminal
Auckland Street
Picton
03 520 3235


0800 660 670

Interislander Freight

All queries relating to the movement of freight by ferry

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Address Level 7
109 Featherston Street
Wellington
New Zealand

Web www.interislanderfreight.co.nz

Email freight@interislander.co.nz


0800 872 467

Scenic Journeys

Northern Explorer, Capital Connection, TranzAlpine, Coastal Pacific

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Address Level 1, Wellington Railway Station,
Bunny Street,
Wellington,
New Zealand

Customer service +64 3 341 2698

Dr Deborah Hume, General Manager +64 4 498 3061

Web www.kiwirailscenic.co.nz


0800 801 700

Tranz Metro

Service, staff, rostering, timetable, maintenance

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Address Level 4, Wellington Railway Station,
Bunny Street,
Wellington,
New Zealand

Customer service +64 4 498 3013

Dr Deborah Hume, General Manager +64 4 498 3061

Web www.metlink.org.nz or
www.tranzmetro.co.nz

Auckland train services www.at.co.nz or email maxxenquiry@maxx.co.nz


0800 801 070

Infrastructure and Engineering

Infrastructure, property, access and servicing of rolling stock

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Level 4, Wellington Railway Station,
Bunny Street,
Wellington,
New Zealand

P O Box 593,
Wellington, 6140

Rick van Barneveld, Infrastructure & Engineering General Manager+64 4 495 3002

Contact the Infrastructure and Engineering Team


0800 801 070

KiwiRail Recruitment Centre

For all vacancy and recruitment matters

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Level 4, Wellington Railway Station,
Bunny Street,
Wellington,
New Zealand

P O Box 593,
Wellington, 6140

Email: careers@kiwirail.co.nz

Website: careers.kiwirail.co.nz


04 498 2038

Media enquiries

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