For railway blockages, overhead lines, level crossings or other railway emergencies.

GENERAL ENQUIRIES - 0800 801 070

International callers should dial 0064 4 498 3000

KIWIRAIL FREIGHT - 0800 351 351

All queries relating to the movement of freight by rail and ferry.
Phone: 0064 4 498 3000
Fax: 0064 9 487 0117
Address: AirNZ Building, Smales Farm, Corner Northcote and Taharoto Roads, Takapuna, Auckland, New Zealand
www.kiwirailfreight.co.nz 

KIWIRAIL INTERISLANDER - 0800 802 802

All queries relating to the Interislander ferry services and schedules.
Phone: 0064 4 498 3302
Fax: 0064 4 498 3090
Address: Private Bag 39988, Lower Hutt 5045, New Zealand
www.interislander.co.nz

KIWIRAIL PASSENGER

Tranz Scenic - 0800 872 467 (Overlander, Capital Connection, TranzAlpine, TranzCoastal).
Phone: 0064 4 495 0775
Fax: 0064 4 472 8903
Address: Wellington Railway Station, Bunny Street, Wellington 6011, New Zealand
www.tranzscenic.co.nz

Tranz Metro - 0800 801 700 (Wellington rail passenger services call MetLink 0800 801 700).
www.tranzmetro.co.nz

KIWIRAIL MECHANICAL - 0800 801 070

All queries relating to the servicing of locomotives and rolling stock.

Hillside Workshops
Phone:  0064 3 479 3470
Fax: 0064 3 479 3209
Physical Address: 300 Hillside Road, South Dunedin 9044, New Zealand
Postal Address:  PO Box 2146, South Dunedin 9044, New Zealand

Hutt Workshops
Phone:  0064 4 587 1800
Fax: 0064 4 587 1736
Physical Address: Elizabeth Street, Moera, Lower Hutt 5010, New Zealand
Postal Address: PO Box 36005, Wellington Mail Centre, Lower Hutt 5045, New Zealand 

KIWIRAIL NETWORK - 0800 801 070

All queries relating to Network (formerly ONTRACK):
- Level Crossings, alarms and bells
- Infrastructure maintenance or development, eg track work
- Structure work, eg bridges, tunnels, viaducts, culverts
- Property issues, eg leases, access, deeds of grants, platforms, overbridges, railway buildings
- Access to the rail corridor, eg oversized loads, utility access and maintenance

Phone: 0064 4 498 3000
Fax: 0064 4 473 1589
Address: P O Box 593 Wellington 6140, New Zealand
www.ontrack.govt.nz

KIWIRAIL PROJECTS

• Wellington Region Rail Programme (WRRP) - phone 0064 4 498 2125
• Auckland Electrification Project (AEP) - phone 0064 9 270 4404
• Developing Aucklands Rail Transport (DART) - phone 0064 9 270 4404
   

CORPORATE OFFICES - 0800 801 070

International callers should dial 0064 4 498 3000.

• Legal and Governance - Board, legal issues, and public affairs
• Human Resources - vacancies, health and safety
• Information Services - computer, telephone and records
• Finance - accounts payable and accounts receivable
   

MEDIA ENQUIRIES - 04 498 3000

• Issues relating to the rail network including level crossings, property, bridges, track and WRRP - contact Ruth Larsen 021 804 906
• Issues relating to the movement of freight or the DART and AEP projects - contact Jenni Austin 021 961 495
• Issues relating to our rail passenger services, Interislander services and Mechanical capabilities - contact Nigel Parry 027 435 9464
• Issues relating to the KiwiRail business as a whole including business planning and direction - contact Kevin Ramshaw 027 450 4720

LOCATIONS

Wellington

Level 4, Wellington Railway Station, Bunny Street, Wellington 6011, New Zealand
P O Box 593 Wellington 6140, New Zealand
Phone: 0064 4 498 3000
Fax: 0064 4 473 1589

Auckland

Level 13, SAP House, 67 Symonds Street, Auckland 1010, New Zealand
Private Bag 92138, Auckland 1142, New Zealand
Phone: 0800 801 070
Fax: 0064 9 487 0117