A rail emergency includes any situation posing an immediate threat to the safety of railway assets, premises, or operations. This can involve collisions, derailments, fires, explosions, or other incidents with on-track rail equipment.
Use this number for:
The National Corridor Access function is led by the National Corridor Manager, who oversees third‑party access, safety coordination, and the Permit to Enter process across the national rail network.
Our Corridor Access Advisors support customers and contractors who need to work in or near the rail corridor. Their role is to help you understand what access is required, guide you through the Permit to Enter (PtE) process, and ensure all activities are planned and carried out safely.
What the team does
Email the team on: National Corridor Access Inbox
The entire team monitors this inbox, and email is the fastest and most efficient way to get support.
You can contact the team if:
Our advisors are based across the country to support national coverage:
The National Corridor Manager oversees the safe and coordinated management of third‑party access to KiwiRail’s operational corridor, including the Permit to Enter process.
For any CAR or Permit queries, please contact the National Corridor Access Inbox first.
Please use National Corridor Access Inbox as first point of contact regarding CAR / Permits, however, if you would like to speak to Paul directly
If you require a call back from Paul, please request one in your email.
For situations where third parties need quick access to the rail corridor, but there is no immediate safety threat, please contact us.
Please Note: This access is not guaranteed, and additional permissions, such as Traction and Rail Protection Support, may be required for approval.
Definition of Urgent (Non-Emergency) Inquiries:
Urgent inquiries are those that require prompt attention and action but do not pose an immediate threat to safety or operations. Examples include:
For Business Support Enquiries