Rail Emergencies
A rail emergency is any situation that presents an immediate risk to people, railway operations, railway assets, or infrastructure.
Examples include:
- Level crossing incidents or faults
- Blocked railway lines
- Damaged overhead traction wires
- Faulty crossing alarms or barrier arms
- Collisions, derailments, fires, or explosions involving railway operations
Emergency Contact Number: 0800 808 400
Permit to Enter (PtE) and Corridor Access Enquiries:
The National Corridor Access team manages third-party access to KiwiRail's operational corridor and administers the Permit to Enter (PtE) process.
For all enquiries relating to:
- Permit to Enter (PtE) applications
- Corridor Access Requests (CARs)
- Application status updates
- Road-Rail Interface Reviews (TMPs)
- Access requirements within or near the rail corridor
- General corridor access advice
Please contact the National Corridor Access team.
Email: NationalPermits@kiwirail.co.nz
The team monitors this mailbox during business hours and will ensure your enquiry is directed to the appropriate Corridor Access Advisor.
When requesting an update on an existing application, please include your 8 digit CAR or PTE number where available.
Urgent Access Requests (Non-Emergency)
If urgent access to the rail corridor is required and there is no immediate safety risk, contact the National Corridor Access team as soon as possible.
Examples may include:
- Unplanned maintenance activities
- Infrastructure faults requiring prompt attendance
- Time-sensitive project works
Please note:
- Urgent access requests are assessed on a case-by-case basis.
- Approval is not guaranteed.
- Additional requirements, including Rail Protection and Traction support, may be necessary before access can be granted.
Email: NationalPermits@kiwirail.co.nz
Email: Corridor.Manager@kiwirail.co.nz
General Enquiries
Corporate Office Phone:
0800 801 070
After Hours Phone:
0800 801 070 (extension 43042)
International:
+64 4 498 3000