We collect personal information to carry out our business activities and run our services, including offering and providing services to you. We collect name, address, email, phone number and may collect delivery information, travel details, login details to any account you hold with us and any other information that you provide to us during our interactions with you. We may collect information from you in the following ways including:
If we are unable to collect your personal information, we may not be able to provide our services to you.
We collect personal information for purpose of:
KiwiRail will take all reasonable steps, including industry standard security measures, to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. We will hold your personal information as long as is required for the purposes for which it was collected or for as long as is necessary for KiwiRail to comply with its legal obligations. KiwiRail is a state-owned enterprise, and we are obliged by law to retain and archive information (which may include information about you) for the public record. We may make copies of your information for processing and backup purposes.
Any personal information held by KiwiRail about you will only be disclosed to our staff or our service providers (such as IT or internet service providers) for the purposes above. Your personal information will be accessible only on a "need to know" basis to undertake the above activities.
Where service providers are required to transfer or access personal information from countries other than New Zealand, we will take reasonable steps to ensure that they can meet our privacy and security expectations.
KiwiRail will not disclose personal information about you to other people except where:
We also allow third parties to place cookies and other identifiers on our website to collect information on your browsing history. The third parties use the information for marketing or advertising purposes and to display customised or targeted promotional, marketing or advertising material on our website and on other websites or social media sites that you visit. Currently third parties include Google Analytics and Facebook
We supply cookie information (from your browser) about your browsing history on our website to the following remarketing providers (current as at the date of this Privacy Notice and may change from time) Facebook and Google.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. KiwiRail will disclose personal information held about you to you if it can be readily retrieved unless there is a good reason under the Privacy Act 2020 for not doing so including that disclosure would breach someone else’s rights to privacy or would breach the law. We may charge you a reasonable fee for providing this access. If you are an EU resident you can request we stop using or erase your personal data.
If you’d like to ask for a copy of your information, or to have it corrected, or if you have any privacy concerns, please contact the Privacy Officer at email@example.com or Private Bag 92138, Auckland 1142, New Zealand. You may can complain to the New Zealand Privacy Commissioner. If you are in the European Union, please contact your country’s data protection authority. Data protection authorities can then contact our EU representative.