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Contact Us


0800 808 400

Use this number for level crossing emergencies and faults, blocked railway lines, damaged overhead wires, faulty alarms or barrier arms.


For all freight enquiries including schedules, bookings and pricing: 0800 351 351


Scenic trains

For all enquiries including routes, timetables, bookings and on board services for the Northern Explorer, TranzAlpine and Coastal Pacific journeys: 0800 TRAINS (0800 872 467)

International:  +64 4 495 0775



Passenger (including sailing times, bookings and on-board services): 0800 802 802

Commercial vehicles: 0800 660 670


Wellington Ferry Terminal - (04) 815 9617

Picton Ferry Terminal - (03) 520 3235

Permit enquiries

See National Permit Office Contact Details

General enquiries

Corporate offices: 0800 801 070

Please check How can we help for common answers to questions, including around accessing the rail corridor, living near rail or reporting something. For all other enquiries, you can get in touch here.