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Contact Us

Emergencies: 0800 808 400

Use this number for level crossing emergencies and faults, blocked railway lines, damaged overhead wires, faulty alarms or barrier arms.

General enquiries

Corporate office phone: 0800 801 070
After hours phone: 0800 801 070 extension 43042

International:  +64 4 498 3000

Auckland address: 604 Great South Road, Ellerslie 1051  Private Bag 92138, Auckland Mail Centre
Wellington address: Wellington Railway Station, 2 Bunny Street, Wellington  PO Box 593, Wellington 6140

Media enquiries

Phone: +64 4 498 2038


For all freight enquiries including schedules, bookings and pricing: 0800 351 351


Scenic trains

For all enquiries including routes, timetables, bookings and on board services for the Northern Explorer, TranzAlpine and Coastal Pacific journeys: 0800 TRAINS (0800 872 467)

International:  +64 4 495 0775


Passenger (including sailing times, bookings and on-board services): 0800 802 802

Commercial vehicles: 0800 660 670


Wellington Ferry Terminal - (04) 815 9617

Picton Ferry Terminal - (03) 520 3235

Permit enquiries

See National Permit Office Contact Details

RMA enquiries

Please contact for affected party approval or questions about developing next to the rail corridor. See here for general information requirements.


General feedback or questions

Please check our Contact Us page for common answers to questions, including around accessing the rail corridor, living near rail or reporting something.

If you would like to provide feedback or get in contact with us please complete our online contact form

Auckland: Where we are working

Wellington: Where we are working