Contact Us
Emergencies
0800 808 400
Use this number for level crossing emergencies and faults, blocked railway lines, damaged overhead wires, faulty alarms or barrier arms.
Freight
For all freight enquiries including schedules, bookings and pricing: 0800 351 351
Email: freight@kiwirail.co.nz
Scenic trains
For all enquiries including routes, timetables, bookings and on board services for the Northern Explorer, TranzAlpine and Coastal Pacific journeys: 0800 TRAINS (0800 872 467)
International: +64 4 495 0775
Email: bookings@greatjourneysofnz.co.nz
Interislander
Passenger (including sailing times, bookings and on-board services): 0800 802 802
Commercial vehicles: 0800 660 670
Email: freight@interislander.co.nz
Wellington Ferry Terminal - (04) 815 9617
Picton Ferry Terminal - (03) 520 3235
Permit enquiries
See National Permit Office Contact Details
General enquiries
Corporate offices: 0800 801 070
After hours: 0800 801 070 extension 43042
Auckland: Level 3, 8-14 Stanley Street, Auckland 1010 Private Bag 92138, Auckland 1142
Wellington: Wellington Railway Station, 2 Bunny Street, Wellington PO Box 593, Wellington 6140
Please check How can we help for common answers to questions, including around accessing the rail corridor, living near rail or reporting something. For all other enquiries, you can get in touch via our online form.